Conflicting zones when adding a custom domain

Support
1

When attempting to add my custom domain to Netlify I’m receiving the following error: “name is already taken, yehudabrickman.com is conflicting the ownership with other existing zones”.

I believe this is due to the domain being used previously in my old account. Unfortunately
I don’t remember the email or password to that old account and probably don’t have access to that email anymore so I can’t go in and delete the old DNS zones myself. It seems that the only way to resolve this is to post here.

Thanks so much for your help.

2

Hey @yehuda,

Thanks for reaching out! I can see that a DNS zone exists for the yehudabrickman.com domain. I don’t see zones for the other domains so they should be allocatable.

If you cannot access the account where this domain is hosted (y####a[at]sh####ks[dot]c#m), you’ll need to verify ownership of the domain with a DNS TXT record.

To do this, please create a DNS TXT record for verified-for-netlify.yehudabrickman.com with a value of verifying for netlify support case cm18051. Let us know when that is done and we can remove the domain from the other team.

We have a nice guide on the topic if you need some pointers!

3

Thanks so much, I’ve gone ahead and added that record.

4

Hey @Scott, I see that the DNS records have propagated, what would the next step be?

5

I can see the TXT record so I’ve gone ahead and removed the DNS zone from the original account. You should be free to add this domain to your site now!

6

Thanks so much for all your help, have a great day!