Hi @Michael_Santos,
Thanks for reaching out and welcome to Netlify’s Support Forums!
With Netlify, you’ll either want to use Netlify DNS or External DNS for your productions domains.
I do see that you have a Netlify DNS Zone for neverbetter.pt here:
However, you have amenworld.com name servers configured instead of Netlify’s name servers mentioned here:
dig neverbetter.pt NS +trace | tail -n 6
;; Received 451 bytes from 2a04:6d80::1#53(a.dns.pt) in 118 ms
neverbetter.pt. 900 IN NS ns2.amenworld.com.
neverbetter.pt. 900 IN NS ns1.amenworld.com.
;; Received 92 bytes from 81.88.63.40#53(ns2.amenworld.com) in 140 ms
I’m also showing, as you mentioned, that you have a CNAME Record configured for the www. subdomain:
host www.neverbetter.pt
www.neverbetter.pt is an alias for neverbetter2024.netlify.app.
neverbetter2024.netlify.app has address 34.234.106.80
neverbetter2024.netlify.app has address 50.19.214.227
neverbetter2024.netlify.app has IPv6 address 2600:1f18:16e:df00::65
neverbetter2024.netlify.app has IPv6 address 2600:1f18:16e:df01::65
If you want to use the Netlify DNS Zone, you’ll need to make it active by using the Netlify name servers. Additionally, you’ll want to remove the CNAME Record that was created for www.neverbetter.pt.
If you don’t want to use Netlify’s name servers, you’ll want to use the External DNS configuration, which means you’ll want to remove the Netlify DNS Zone here, and then create an A Record for neverbetter.pt that points to 75.2.60.5.
You’ll then have an A Record for neverbetter.pt that points to 75.2.60.5 and a CNAME Record for www.neverbetter.pt that points to neverbetter2024.netlify.app.
You can read about inactive DNS Zones, how to detect them and fix there here: