Bought Domain Name, Now Showing Error and "Contact Support" - But Unable to Contact Them Directly

Support
1

Hi all,

I was trying to order a custom domain through Netlify. It said the domain was available, but after I purchased it (I did confirm that the purchase went through on my card), I received and error message that read:

“Unable to order domain with this domain name. Please contact support with the domain name for the assistance.”

Problem is, I’m on a free account, and it won’t let me reach out to support directly. Any ideas on how to get in contact and sort this out?

Thanks,
-J

2

We managed to order the domain fine as far as I can tell; you can configure it here: Netlify App . What happens when you try?

Our Support team reads all posts in the forum (hi, I’m one of them :)) and we’ll make sure things you post get answers from our staff where the community can’t help, in cases like these.