"Hi there,
I’m encountering issues with both account verification and password reset on Netlify. When attempting to connect my GitHub account, I received the error message: ‘Authenticating failed due to the following error: We already have a registered user with this email address. Log in to connect your GitHub account.’
Additionally, I’ve tried resetting my password but haven’t received the reset email.
Could you please provide guidance on resolving these issues?
What’s the email you’re trying to use?
Hi there, sorry for the trouble you are having logging in! Please make sure check your spam or quarantine folders in your email, and I’ve ensured our emails are being sent to you for password reset.
Thank you for reaching out and for your assistance. I’ve checked my spam and quarantine folders but couldn’t find any emails regarding the password reset. Could you please confirm the email address you have on file, just to ensure there hasn’t been any confusion?
Hi, @Arafat_Rahman. We have password reset delivery confirmations at the following times (times in UTC):
This means the emails are being delivered. If you still cannot find the emails, please contact the technical support for your email service as they were delivered successfully.