I’m writing to request an urgent review of my account, which I found suspended
on June 29 Philippine Standard Time. I’m not aware of any policy violation on my part, so I
believe this may be an automated fraud/abuse-detection false positive.
Account details:
- Account email: lee@im-xp.com
- Team / account name: Lenette Cruz
- Affected site: eclipseflight.com
About my usage:
I use Netlify to host a small, non-commercial personal project — a browser-based
WebGL flight simulator I built for an Iceland eclipse festival. It is a single
static site (HTML/JavaScript) with:
- no commercial activity or paid services,
- no user accounts, logins, or collection of personal data,
- no spam, bulk email, or automated abuse,
- no impersonation, and no unlawful or infringing content.
To the best of my knowledge I have not exceeded any plan limits or violated the
Acceptable Use Policy.
This site supports an upcoming event, so timely resolution is important to me.
Could you please:
1. Let me know the specific reason the account was flagged, and
2. Review and reinstate the account if it was suspended in error.
I’m happy to provide any additional verification or information you need to
resolve this quickly. Thank you very much for your help.