Hello, my Netlify account was suspended and I cannot log in. I run a small legitimate real estate business website (sandshomesolutions.com) hosted on this account. The night before the suspension I connected a newly created GitHub account to my Netlify account, which I suspect may have triggered an automated flag. Could you please review and reactivate my account? Account email: SSCreativeHomeSolutions@gmail.com. Approximate suspension date: July 1, 2026. Thank you.
Hey there,
I’ve restored your account - sorry for the hassle! Please don’t hesitate to get in touch if we can assist with anything else.
Hello,
Thank you so much, Marcus.
I really appreciate your quick help.
Everything seems to be working normally.
Before we close this ticket, I have two requests:
-
Could you please confirm that my account is now in good standing, with no remaining flags or restrictions?
-
Could you tell me what triggered the suspension? The day before it happened, I connected a newly created GitHub account to my Netlify account, and I would like to know whether that was the cause so I can avoid triggering it again.
Thank you again for resolving this and being so prompt. I appreciate you.
Stay Amazing.
Angela
S+S Home Solutions
Account email: SSCreativeHomeSolutions@gmail.com
Hey Angela,
Thanks for following up! I can confirm that your account is in good standing with no remaining flags or restrictions.
Our automated fraud detection system scans for and flags a variety of suspicious or nonstandard behavior, so it is possible that some factor in linking the GitHub account caused the User account to be flagged, but I’ve manually marked the account as “not spam” so this shouldn’t happen moving forward. Apologies again for the hassle, and please don’t hesitate to reach back out with any questions!
thank you, Marcus.
I appreciate you.
Have a great day