Hi all, I am currently investigating issues with our Gatsby based site that when crawled, is returning 500 errors with pre-rendering enabled. Although we do not use SSR/DSG, I am told we still need pre-rendering, so cannot disable it. 01JWDR09RYMMWX8WBZCHW14DFK 01JWDR0A1EMRX94YEDBZ95T2BP 01JWDR…

@inspired If you’re talking about Netlify’s prerendering, see the answer/discussion in this thread: [image] Crawlers seeing 502 / 504 errors when Netlify prerendering is enabled Support @lpn I believe Netlify’s prerendering has known issues and they’re unlikely to fix/imp…

Thanks @nathanmartin I was hoping to get confirmation from Netlify using the provided request IDs to make sure there wasn’t something else causing this. As we are currently using the free account, we have no way of reviewing anything but build logs. Whilst I’m confident it is just related to the …

@inspired That’s fine, I just know how they usually respond, (which you’ll see in the linked thread), and had provided that info to save you time/effort. As they barely support the service, you might find they’re a bit reluctant to spend time providing support regarding it. However I definitely do…

Hi @nathanmartin Thanks for getting back to me so quickly. I get that impression from the response to my support request. That being said, I have seen some instances where support has asked for the request id and have been able to investigate via the forums. When looking into this, a lot of plac…

Out of interest @nathanmartin , are you aware if the internal prerender service that Netlify provide is connected with the plan you are on? For example, the prerender on the Free/Starter account has less resources than that on Pro etc?

I don’t believe that to be the case, and I don’t expect it to be related to your issue. As I understand it the Prerendering just sometimes results in 500 errors. If you search you’ll find many threads raising it, here’s a few: https://answers.netlify.com/t/netlify-pre-rendering-and-5xx-errors/643…

I double checked the three request IDs you provided and can confirm those are related to prerendering. I’d recommend checking out this support guide for troubleshooting tips: [image] [Support Guide] Understanding and debugging prerendering Support Guides Last reviewed by…

500 errors when being crawled - how to verify?

Support

nathanmartin May 29, 2025, 12:53pm 2

@inspired If you’re talking about Netlify’s prerendering, see the answer/discussion in this thread:

Topic		Replies	Views
Crawlers seeing 502 / 504 errors when Netlify prerendering is enabled Support pre-rendering	5	319	June 11, 2025
Netlify pre-rendering and 5xx errors Support pre-rendering , seo	5	1764	June 14, 2022
Google Won't Index My Site Due to Netlify Server Errors! Support performance , create-react-app , pre-rendering	20	837	May 29, 2024
A lot of 502 errors in google search console and moz.com Support gatsby	3	370	April 16, 2024
Google Ad Crawler Failing With 504 Support deployment , netlify-dns-https-ssl , performance	5	963	October 14, 2021

500 errors when being crawled - how to verify?

Related topics