Trying to set up Netlify DNS for custom domain

Support
2

Hmm,

If you’re getting this exact error message, I don’t think there’s much Netlify can do. The error comes from NS1 when Netlify tries to create a DNS Zone there, so it’s outside what Netlify can control. If Squarespace says they’ve deleted the DNS Zone, there could be a possibility that it’s still either:

  • Registered somewhere else by a previous owner of the domain (if any)
  • Some NS1 internal issue

In both of these cases, you should be able to resolve it by contacting NS1 support,

Edit: I found a pretty helpful link here

You still may need to contact Squarespace to confirm they deleted the DNS zone though.