Trying to add my custom domain error

I’m trying to add a custom domain, and whenever I try to verify it, a error comes up with:
custom_domain is owned by the other account

I bought a domain from Namecheap and added the DNS needed, however it still does not work.

It sounds like the domain name was formerly owned by someone else, who set it up at netlify. I think you have to get netlify engineers to fix this for you.

How can I get in contact with one? I’ve emailed them, but haven’t received an answer yet.

Sorry; free accounts are probably the poor stepchild, and I am new here (and on a free account) so can’t be of much help.

hi annyup, sorry you are having trouble!

as per our page, customers who are using our services for free are welcome to post in these support forums (which are staffed by support engineers, and helpful community members such as @bolaurent), but for issues such as these, we may need go move this ticket to the helpdesk, yes.

Before we do so, we need to know your netlify site name and also the domain name that you are trying to attach it to. thanks.

That domain name formerly (2017) had a robots.txt file, and that’s all.

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My netlify is: and the domain I’m trying to attach is

Hi, @annyup, that domain had been configured on a now cancelled account. That DNS zone configuration has been deleted now. Would you please try adding that domain to your Netlify site again now?

If it still doesn’t work, please let us know.

Thank you so much! It has worked.

Hi, @annyup. We’re glad to learn itis working now and thank you for the follow-up.