Can't add custom domain


I’m trying to add our customer domain to my account/site, and it keeps giving me the “custom_domain is owned by the other account” error. I can’t find where this is already added somewhere, but I can’t add it.

What can I do to troubleshoot?


hi kevin,

it could be that another customer has already tried to add the domain, which one are you trying to add? we’d need some additional information in order to troubleshoot.

Perry - it’s - let me know what you find. Feel free to personal message me.


hi kevin, what is your netlify site name?

I currently have pointed at this, confirmed by nslookup. However, the site won’t load, figuring it would be because of certs + custom domain registered.

yes, it seems like it isn’t loading - i’m going to let a technical support engineer take over from here, i think we have all we need to troubleshoot.

Hi, @kevin.king.

We have sent you an email about this getting the DNS configuration removed from the other team. We’ll complete the process using that email for communication.

Also, please let us know with a reply here if you don’t receive it.