Transfer domain away from Netlify domains

[gitngin]

Hi, I need help to transfer a domain bought on Netlify to another registrar. I followed documentation I found that directed me to the support page. I submitted a request as suggested and I never heard back.

This is business critical so I need assistance to proceed. This is urgent matter.

[perry]

hi there, a couple of questions:

is this the documentation you found?

[Support Guide] How do I transfer my domain name to (or away from) Netlify?

Last checked by Netlify Support Team July 2025 Great question! Answer: You can’t transfer a domain name to Netlify- but, if you buy a domain using Netlify you can transfer it to another registrar. Wait?!? What??? Netlify is not a domain name registrar. Registrars are the companies and organizations which sell domain names. Only official registrars can accept inbound domain transfers. Because we are not a registrar, you cannot transfer a domain name to us. Netlify works equally well with…

when you submitted a request as suggested, did you receive a confirmation from the helpdesk that we received your request? We will only contact you through the email that is associated with your netlify account, so please check in your spam folder as well.

[gitngin]

No, I didn’t get any confirmation. I also created a name.com account which was requested in documentation. Still waiting on something to happen. I really need to move the domain ASAP.

[Scott]

Hi @gitngin,

I’ve seen your post here and Twitter… but I haven’t seen anything reach our Helpdesk! If you select site/transfer from Support and provide the necessary credentials, I’ll get this done for you.

[jdhall75]

Here we are in the wonderful age of AI. I try and follow the support forum post to transfer a domain away from Netlify and end up in a do-loop. Go to the form, select transfer, fill out form, form contents are then sent to the AI chat window and the bot tells me to go and fill out the form…

Anyway..

domain: jayhall.dev
Name.com code: 3155082-c4cb8dc

[statusbot]

Hey @jdhall75 ,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!