The netlify loader is stuck

my problem is with the account on domain
Whenever I click the login button on the Netlify platform, I am directed to a login loader which is infinitely loading, I tried another account and it works fine, I tried to reset the password, and the password reset was successful but the same problem appeared,
I think it is a payment issue and I am willing to pay as a previous answer in an old post said

@darweesh It could be a payment issue or account suspension for something else.

You can also follow the instructions here: