Switched to Netlify DNS - am now unable to get a certificate

Hi! I switched the site over to Netlify DNS 3 days ago, but I’m still unable to provision a certificate. It continues to say “www.hedgecheap.com doesn’t appear to be served by Netlify”, but when I run your command line checker (curl -s -v http://www.hedgecheap.com 2>&1 | grep Server; curl -s -v http://hedgecheap.com 2>&1 | grep Server), it says Server: Netlify.

Any ideas? Thank you

Hi, @hcbros, and welcome to our Netlify community site. It appears that DNS lookups are failing and that this is caused by DNSSEC issues:


Netlify DNS doesn’t support DNSSEC at this time. So, DNSSEC for this domain will need to be disabled if you want to use Netlify DNS.

Note, you can also connect a domain name to a site at Netlify without using our DNS service.

​Please let us know if there are other questions about this.

Thanks Luke. I’ve disabled DNSSEC, and I now get a tick saying that DNS verification was successful, but Lets Encrypt is still unable to provision on the following screen, as www.hedgecheap.com doesn't appear to be served by Netlify.

I’ll also try again in 24 hours and see if it works then. Thanks!

1 hour later: Started working. Thank you!

Most delays after a DNS record change is made are due to the time to live (TTL) values which exist the the DNS records themselves.

This will cause previous records to persist (even though they have been changed) until the TTL in the previous record times out:

Thanks for letting us know it is working now, @hcbros.