[Support Guide] Why do DNS / SSL changes take up to 48 hours to propagate? (TTL)

Hi, @ck1ldn. You are seeing a “start of authority” or SOA record for the DNS zone. DNS servers send SOA records when they don’t have an answer for a query but do have a DNS zone configured for the apex domain in question.

On other words, the DNS lookup couldn’t find the A record so it sent the SOA for the zone instead.

I’ve looked at the DNS zone for this custom domain at Netlify and there are no A records (or NETLIFY type records) configured for this zone. NETLIFY type DNS records are special “alias” records our service uses and you can find more information about them in this support guide.

If you add an apex domain to a site (or some subdomain of that apex), Netlify DNS will automatically create the NETLIFY type records needed. Because this hasn’t been done for any sites, there are no NETLIFY records.

I also don’t see any sites on the account where this domain is configured. So, step one will be to deploy your site. Once the site is deployed, then you can add the custom domain to the site using these instructions:

https://docs.netlify.com/domains-https/custom-domains/#assign-a-domain-to-a-site

If there are other questions about this, please let us know.

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