Subdomain adding issues


My team mate used netlify for a while. Suppose he has a sub-domain( pointed to He don’t use it it anymore and now he want to let me control. But while i’m doing this i got this error “A DNS zone for this domain already exists under a different account”. A lil bit below i got this too " DNS zones must be unique across Netlify. If you wish to claim the DNS zone for this account, please [contact support]". Could anyone please let me know is this possible to claim this DNS zone record.


Hi @alexandi. It is possible to claim a DNS zone record, as long as you can prove you own the domain. I will send you instructions via email how to do this :slight_smile: