SSL certificate working for one domain (www.example.com) but not another (example.com)

Support
1

Hello! I’m trying to certify my site with an SSL certificate and it works for the https://www. verision, but not the https:// version.
Here’s the site: automatable.netlify.app.

In your support docs, this is what it says:
In this case selecting Renew certificate should resolve the issue. If it doesn’t, please post in the Netlify Support Forums so our support engineers can repair the certificate.
Post URL: DNS & HTTPS troubleshooting tips | Netlify Docs…#certificates-and-https

Not sure what I’m doing wrong - I’ve launched 50+ sites on Netlify and haven’t experienced this yet. Would love to get some assistance on this

2

Hi @jcole,

Thanks for reaching out and welcome to Netlify’s Support Forums!

I’m unable to reproduce an issue, both the bare domain and the www subdomain are showing the SSL Certificate. I did see an old error message on the SSL Certificate section, I renewed the SSL Certificate to remove the message.

I double checked that the Netlify name servers are being used:

dig automatable.co NS +trace | tail -n 6
automatable.co.		3600	IN	NS	dns1.p03.nsone.net.
automatable.co.		3600	IN	NS	dns2.p03.nsone.net.
automatable.co.		3600	IN	NS	dns3.p03.nsone.net.
automatable.co.		3600	IN	NS	dns4.p03.nsone.net.
;; Received 132 bytes from 2a00:edc0:6259:7:8::4#53(dns4.p08.nsone.net) in 50 ms

Could you let us know if you’re still having issues?

2 Likes
3

Thanks Melvin,

Looks like it was just time that fixed it. Looks like it’s all good on my end, thanks once again!

4

glad to hear it! thanks for writing back in.