Hello, I am trying to add [payoneertrade.com] to my new Netlify team, but I’m getting the error that it’s already managed by another team. That team is suspended and I cannot access it. I have already added the TXT record verified-for-netlify at my registrar as proof of ownership. Please release the DNS zone so I can use it on my new site.
I have updated the TXT record with this post’s URL. Please check and release the domain.
Hey @juan_pauli 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!