Hi, @shogun_enterprises, automatic SSL for branch subdomains only works if the custom domain is using Netlify DNS.
This custom domain (shogun.cool) is not using Netlify DNS:
$ whois shogun.cool | grep "Name Server"
Name Server: ns-1239.awsdns-26.org
Name Server: ns-41.awsdns-05.com
Name Server: ns-1917.awsdns-47.co.uk
Name Server: ns-682.awsdns-21.net
Name Server: NS-1239.AWSDNS-26.ORG
Name Server: NS-41.AWSDNS-05.COM
Name Server: NS-1917.AWSDNS-47.CO.UK
Name Server: NS-682.AWSDNS-21.NET
So the automatic SSL for branch subdomains won’t work for this domain and the following instructions apply instead:
The configuration you described above does work with Netlify DNS. However, for external DNS services there is a manual process for SSL (as details in the support guide above).
If you want to test our automatic SSL certificates for branch subdomains, Netlify DNS must be enabled first.
Please let us know if there are other questions about this.