I have a domain (getmuni.co / getmuni.netlify.app) that’s been on Netlify for years. I noticed this past week that it has a “Pending DNS Verification” error at the root domain. The subdomain (www) was fine. I checked cloudflare and teh A record is set correctly.
I noticed that my record was proxied so I turned it off and it looks like it resolved.
Why is it working for the subdomain and not the root. Also, how come it works fine for other domains?
Thanks!
Hey @alwaysaugust
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
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