very frustrating, I am hosting multiple New Zealand medical centres sites with Netlify and they’ve been down all day…
Hey Tim - how did you find the good IPs?
Yeah all my sites are unavailable from all ANZ users.
Same, its been down for our customers in Australia and New Zealand
Same here - several sites all down in Australia but accessible via VPN
would be great to get an update from Netlify…we are still down in Australia and NZ as most people here
Same for me in NZ
Our entire company basically runs from this so need it up and running soon.
Need to start re-thinking a better alternative if support can’t monitor cross regions.
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We used https://dnschecker.org/ to see what was being resolved by different ISPs internationally, ran
curl -k -H 'Host: www.example.com' https://1.2.3.4/
to check which of those IP addresses were working correctly, and then updated our DNS to point to one of the good ones.
If you do change to an A record, be aware that it will break everything globally the moment Netlify change their IP addresses again. The risk is acceptable for us because we mostly operate within Australia, where our site is already broken anyway, but your situation might be different.
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Thanks mate. worked for us. We are pointing to singapore IP and that has fixed for now.
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I think the issue is with edge functions, i disabled all of mine and the site started working
@adamavfc You’ll find that @perry hasn’t worked for Netlify since July 2022:
https://answers.netlify.com/t/goodbye-all-my-time-at-netlify-is-coming-to-an-end-this-friday-july-8/70819
@hrishikesh Is in some other timezone, I’m not sure precisely which one.
Netlify have a bit of a black spot when it comes to providing support during Australian business hours, but likewise forum support is also unfortunately not guaranteed to have a fast response time.
Theoretically they respond faster to tickets lodged to https://www.netlify.com/support/
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I concur with this. My sites without edge functions are fine. All the ones with edge functions are down (in Australia)
how can we disable them? my sites don’t even utilise these I don’t think.
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Our sites without edge functions are also down.
Anyone experiencing issues please also submit a support request below to ensure the Netlify team have better visibility.
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It looks like there was an issue with google cloud, so I say that the edge functions are running on google cloud and thus caused the issue
I lodged a support ticket (Pro Plan) and got a response suggesting they will aim to reply within 4 business days - given it’s Friday, that might mean next Wednesday/Thursday timezone dependent?
I have four sites hosted with Netlify. Only one has functions. All four are down.
We’re in the same boat, I’m wondering how I go about disabling edge functions to see if that fixes the situation for our clients
Also an issue for us. Multiple sites inaccessible from within Australia.
Extremely frustrating to not hear anything.
Although I understand it could also be due to Google and not their fault.
We don’t have any edge functions running