I am using Netlify to host an externally registered client site with a custom domain “https://tagafrica.com.ng”. The site fails randomly and users are sometimes unable to access it. I’ve done all the suggested checks.
When I run this command <whois tagafrica.com.ng | grep -i “name server”> in my terminal, I get the correct Netlify assigned DNS records back but the issue persists. I’ve double-checked and the DNS records on my domain host match the registered record on Netlify.
tagafrica.com.ng. 3600 IN NS dns1.p07.nsone.net.
tagafrica.com.ng. 3600 IN NS dns2.p07.nsone.net.
tagafrica.com.ng. 3600 IN NS dns3.p07.nsone.net.
tagafrica.com.ng. 3600 IN NS dns4.p07.nsone.net.
;; Received 134 bytes from 198.51.44.7#53(dns1.p07.nsone.net) in 171 ms
It looks like the name server on the “Received” line is the same as the name server tied to the production domain on Netlify and not the name server of the domain registar.
Does this still mean that the Netlify DNS zone is inactive?