Hello , an issue ive been facing from few days is that my when ever i login i just see authentication error account suspended…
i dont know why it happend like that…
i didnt recived any warning or issue or emaiks from netlify..
kindly unsuspend my account and look in the issue pls help me with this problem
Thanks
my email: adulusman@gmail.com
website: i have many running under my email
@clarnx can you please help me
Hi @adulusman, I have followed up on your ticket #1059554.
You should receive a response in a few hours.
Hi @clarnx
Thank you for reactivating my account earlier.
Unfortunately, the issue has returned. Initially, I was able to log in successfully, but while checking one of my projects and attempting to remove the connected repository, I was redirected to the login page.
Now I am no longer able to log in at all. I receive the following error:
“Authentication Error: Authenticating failed due to the following error: Your account has been suspended. Please contact support for assistance.”
It appears that my account has been suspended again automatically.
Could you please investigate what is causing the suspension to be reapplied? If this is an automated system or a false positive, I would appreciate it if the account could be permanently restored.
Please let me know if you need any additional information from me.
Thank you for your assistance
hii..@clarnx i am writing to request urgent assistance regarding my Netlify account. When attempting to access my site, I am encountering a “Something’s wrong” error message, which states that my account has been suspended. I am not currently aware of any violations of the Terms of Service or outstanding billing issues i was in the middle of uploading new code to update your site., and I would appreciate your help in identifying the cause of this suspension so I can resolve it immediately. Account Details: Account Email: rekhash975@gmail.com Support Reference: my ticket id is #1061558. Please let me know if there are any specific steps I need to take to restore access to my account. Thank you for your time and assistance..
@RekhaSharma your issue has already been resolved.
Hi @adulusman, I followed up on your ticket #1059554, and your issue has been resolved.
If the problem persists, kindly respond to the ticket #1059554 so that your issue will be addressed.
My account also suspended without any reason please help me is you found this message @clarnx Gmail :- vogueprints.in@gmail.com
Token number :- #1065090
@vogueprints, your issue has been resolved.
Kindly note that sending multiple replies about the same issue on different threads can make it challenging to track the conversation. Consequently, your issue may take longer to receive a response.