I’m reaching out because I’m running into a problem with my domain setup. I purchased a domain (https://caas-reinigung.de) from Ionos and tried to change the nameserver to Netlify’s (dns1.p01.nsone.net). However, Ionos seems to have an issue with this, as it’s displaying an error message saying “Invalid nameserver settings - The personalized nameservers could not be resolved.”
I tried to validate the nameservers using the DENIC Check but it didn’t solve the problem.
Interestingly, the domain worked fine yesterday, but only without the ‘www’ prefix. The Netlify app URL I’m using is https://caas-reinigung.netlify.app/.
Could you please help me understand what’s going wrong here? Specifically, I’d like to know why the nameserver setup isn’t being accepted by Ionos and how I can ensure that both ‘www’ and non-‘www’ versions of my domain direct to my Netlify app.
Any help you can provide would be much appreciated.
The error is in the Netlify UI when adding a domain. The nameservers displayed where in this instance incorrect. This is the same as @luke mentioned in another thread
It looks like the bug exists in two places,
I can’t provide a screenshot of the first one because I can’t open the modal anymore.
But it is when you just change the domain and netlify waits for the DNS confirmation.
When clicked, a modal opens in which the nameservers are. In this modal you see the wrong nameservers.
Also the wrong nameservers are in the DNS panel under Name Servers (see screenshot).