Is my mental model of the Netlify Identity ecosystem accurate?

[nathanmartin]

@mxfe The docs don’t indicate a ‘paid Netlify plan’ is required, but rather an ‘Enterprise plan’…

The Enterprise plan, (as the name would suggest), is intended for larger businesses.

I was provided a rough price guide for it a few years ago when seeking better support response times:

Pricing And Plans

I’ve recently been surprised to find that there isn’t a plan that provides better support between the Pro plan ($19 per user/month) and an entry level Enterprise plan (quoted as $2,000 per month). Even the Business plan ($99 per user/month) has precisely the same support as the Pro plan, if this info from the sales representative is correct: “Pro” and “Business” are both self-serve tier plans the support offering there is the same. Currently the support offering is email support with no guar…