I can’t add a payment method.
every time i try to add the card i get this error
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We’ve routed this request to our helpdesk, we’ll follow up via email.
I’ve been having a similar issue for over a week. Support is keeping in touch with me. Based on what I’ve been told, there is an edge case that is being address by their developers.
For me, when I enter the card information and click the button, the form empties itself, doesn’t provide any kind of error toast, and then goes back to the previous screen as if I never did anything at all.
Hi, I am having the same issue unfortunately - I am not able to add a payment method. Would be so grateful if you could help me with that! Thank you!
@Philipp_Ahrens For billing issues you can use the support form here:
https://www.netlify.com/support/
For ‘What kind of help do you need?’
Select ‘Billing Issue’
Make sure to provide your account email address, and Netlify’s team will respond to you by email.
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