HTTPS working on www but not root domain


I have recently launched a test site, and while the SSL cert for the primary domain is working fine, the non-www domain is not.

Please let me know if it’s just a misconfiguration on my end but from reading other threads it seems to be a common issue.

Many thanks,
Justin Reti

Hi @codingkiwi! Welcome to netlify community.

Generally, the reason we are unable to provision a complete SSL certificate for your custom domain is that the DNS cache time to live (TTL) value for a record has not had time to expire (from your old settings) before you tried to use it with Netlify. Our SSL provider ( is unable to create certificates for names that have old cached values still in effect.

Depending on how you configure your domain, we may only attempt to fetch the certificate once - when you update your settings with the new domain name. Usually, if it is your first hostname on a site, we’ll try several times until we succeed.

If that process generates a partial certificate, there is usually a button in our UI to renew the certificate which would try to add all appropriate names.

The additional delay between your attempt and mine seems to have been enough to allow things to work right when I attempted to re-issue the certificate.

Please let me know if things are not working as expected now.

Hi Laura,

Thanks for the comprehensive reply. Everything looks perfect on my end now.

Kind Regards,

1 Like

glad it’s working! :smiley: