Function timeout increase request to 26 seconds

Admin
1

Hi Netlify Support Team,

I’m on the Pro plan and would like to request an increase of the synchronous functions timeout limit to the maximum (26 seconds) for the following sites:

Site 1: https://astonishing-cranachan-30f6b1.netlify.app
Site ID: f3e57149-f563-4bf6-baa8-4392f92b5272

Site 2: https://fascinating-shortbread-56d02f.netlify.app
Site ID: 5ec75cab-2861-4b2a-8dbe-8f2838ac0722

I’m using Netlify Functions as a proxy for Anthropic Claude API calls (PDF document analysis), which sometimes need more than 10 seconds to complete.

Thank you!

2

Hi team, just bumping this — would appreciate any update when you have a moment.
Thanks!

3

@hrishikesh @SamO Hi team, gentle bump — could anyone help with this timeout request? 5 days waiting. Thank you!

5

Hey @Christophe_Callens :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!