Hello Netlify Support Team,
Site name: nanoprotects.com (custom domain)
Issue: Form submissions appear in the Netlify dashboard (verified), but email notifications to contact@nanoprotects.com are not being delivered.
What I've checked:
✅ Form submissions ARE being received (visible in Forms tab)
✅ Email notification IS configured correctly in Netlify UI
✅ Recipient inbox AND spam folder checked in Zoho Mail - nothing there
✅ Ask Netlify chatbot suggested the email might be on the hard bounce list
Request: Please check if contact@nanoprotects.com is on the hard bounce list for this site and remove it if so. Other users with identical issues have had this resolved by support staff manually clearing the address.
Thank you!
There is no working email service for that domain. If I query for MX records I get the SOA record instead which DNS servers do when the request record does not exist:
$ dig nanoprotects.com MX
; <<>> DiG 9.20.8 <<>> nanoprotects.com MX
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13943
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;nanoprotects.com. IN MX
;; AUTHORITY SECTION:
nanoprotects.com. 1800 IN SOA dns1.p01.nsone.net. domains+netlify.netlify.com. 1771149878 43200 7200 1209600 3600
;; Query time: 38 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Mon Feb 16 13:44:16 PST 2026
;; MSG SIZE rcvd: 123
No email is working for nanoprotects.com at all. You will need to get the email service configured for this domain.
Please see this sub-section of the following support guide for more instructions about how to resolve this:
Hi @Melvin,
Thank you for your help! I've added the MX records and email notifications are now working perfectly. The issue is resolved.
Thanks again!