Hi Netlify Support,
I lost access to my old Netlify account where I had my domain “autocrypto.online” managed by Netlify DNS.
I am trying to add “autocrypto.online” to my new Netlify site “velvety-gelato-a93696.netlify.app”, but I get the error: “already managed by Netlify DNS on another team”.
To prove my ownership, I have successfully added the TXT verification record at Namecheap with:
- Host: verified-for-netlify
- Value: https://velvety-gelato-a93696.netlify.app/
Could you please manually remove the old DNS zone/team association from the previous account so I can add it to my new site?
Thank you!