Hello,
I’m having issues with a site that is using Netlify DNS. DNS has been working correctly for around 3 months. It looks as though something has changed as I have done:
- NS query and I’m getting a ‘Non-authoritative answer’
- A query and getting a ‘Non-authoritative answer’
- CNAME query and getting ‘Can’t find true-level.com: No answer’
- AAA query and getting ‘Can’t find true-level.com: No answer’
- MX - 'Non-authoritative answer’
Custom URL: true-level.com
Netlify URL: fastidious-kangaroo-8b48c4.netlify.app
Thanks for the help,
Hey there, thanks for your question! I see your NS records are set up correctly, so I’ve resynced your DNS zone with our NS1 instance to see if that fixes it. Will you let us know if your site still isn’t live again in 24 hours? Thanks!
Hello,
Thanks for your response, I’ll keep an eye out and let you know if it comes back online again.
Thanks,
Good morning,
It looks like the re-sync hasn’t worked. Is there anything else you can check to get the site back up and running?
Thanks,
Hi! Okay thanks for keeping us posted. I’ve resynced it with our NS1 instance (our DNS provider), and I’m now seeing the records propagate into there properly. It might take a couple hours for the UI to respond fully, but now the www is now stating Netlify DNS!
I’m thinking the bare domain will shortly show the same as well 
jk I should have waited a moment to send that – everything is working now 
We’re back in business! Let us know if you notice anything else odd going on. Thanks!
Thank you for all the help! It looks to be up and running again. Do you know exactly what the issue was in the end?
Thanks,
If the DNS has been working correctly, I’m not sure of a way that it could stop working by itself unless there were some manual changes made.
