Custom IDN (xn--) domain routing stuck after switching primary domain on Netlify DNS

Support
1

Netlify site name:
deluxe-dasik-30728d.netlify.app

My site content is fully accessible via the Netlify subdomain:

https://deluxe-dasik-30728d.netlify.app

However, both custom domains are currently inaccessible:

Custom domains:

Error / behavior:
Both custom domains fail to load (no content served),
while the Netlify subdomain works correctly and serves the latest version.

This is an IDN (xn–) domain using Netlify DNS.

After switching the primary domain multiple times (between apex and www),
the custom domain routing appears to be stuck.
Neither apex nor www resolves to the site anymore,
but the Netlify subdomain continues to work.

I have NOT removed DNS records at the registrar side.
DNS is still pointing to Netlify as managed.
This looks like an edge routing / domain binding issue on Netlify.

Please help reset or rebind the custom domain routing for this site.

Thank you.

3

Hey @YANG_SUN :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!