Connected existing Domain with Netlify (set NS-Record). Now I no longer recieve E-Mails

Hi everyone,

working as a UI-Developer most of the time I have a hard time understanding a problem I currently face.

So I have my domains registered at a german web hosting company (strato.de). Couple of weeks ago I decided to move my website from there to netlify. For that I had to set the NS-Records at strato.de to the ones netlify uses. Connecting my domain with netlify worked.

But since I connected the domain, I no longer recieve E-Mails to it nor can i send E-Mails from the domain.

What did I miss? Is this issue even answerable or is that to specific and needs more details/investigation?
I’m suspecting that I just missed something obvious …the dev ops noob that I am.

Thanks for every hint & help
Lars

Hey lars, moin moin.

Congrats on getting your domain set up! You will likely find this post helpful:

moin perry,

wow. thank you VERY much!

cheers
lars :slight_smile:

1 Like

hi perry, thanks again for the helpful step by step guide in the linked thread.
I still have a problem with finding the right server path for my mail service. I’am currently trying it with imap.strato.de which i think does not work.

I really cant get much info out of strato.de. I cannot access the MX-Records page there because I set the NS-Record to a custom url (netlify).

My guess would be that it isn’t working because the imap address is for configuring your e-mail client … it’s not the domain of the strato.de mail servers.

Check with strato.de to see what domains they use for mail servers. You may be looking for a domain name that looks something like post14.in.strato.de or post.in.strato.de.

Hi, @lars. I think the issue you are experiencing is described here:

Please look for this second on the page above:

I did not copy my records before switching name servers and my email (or other service) stopped working. How do I fix this?

If the solutions there don’t work or if there are any questions, please let us know.

1 Like

Hi @lars , did you manage to solve it? I am also trying to figure out what mailserver value to input on Netlify MX dns record. I can’t find any relevant info by looking at my dashboard on strato.de

1 Like

Hi, I would also be interested how you solved this. Thanks for sharing.

I added a bunch of MX Records to Netlify. Using post14.in.strato.de, post.in.strato.de and finally smtpin.rzone.de. After adding smtpin.rzone.de it finally worked.

I’d like to add that it could also be that the previous entries needed some time to “adjust”.

1 Like

Your right, it is possible that DNS propagation has a part to play in this. Glad you got it working :slightly_smiling_face: :netliheart:

OK smtpin.rzone.de seems to work for Strato. May I ask, where you found that piece of information? I searched “everywhere” and did not find any information about this.

Did you set a TXT Record as well?

Hi, @nilsbinder. If you want to copy the existing records to Netlify, I believe these are the instructions to find the current records there:

Note, using Netlify DNS isn’t a requirement. You can also use the external DNS instructions instead:

If you use those instructions you don’t need to copy anything to Netlify because you are keeping your existing DNS service.

​Please let us know if there are other questions about this.

Thanks for your answer.

As far as I understand, there is one problem:
The Domain I registered is a .de domain and it is not supported for Netlify DNS, so I have to set the Records manually. In the GUI Provided by Strato, there is already a MX-Record, but it will not show the Details. It only tells you something like “Use Strato Mail Server”. I got everything working by adding smtpin.rzone.de to my MX-Records, but it feels a little like … well magic.

As I have no insight into what happens at Strato, I cannot explain it myself.

If there are any questions about configuring your DNS to use domain names with sites at Netlify, please let us know and we will be happy to answer.

Hi Nils,

Thanks for the Question. Luckily I had a working E-Mail with another Domain at Strato. I managed to extract smtpin.rzone.de from a MX Record Checker Website (Don’t remember which one, but something like https://mxtoolbox.com/ should do the trick).

edit: I did not set a TXT-Record or anything else for that matter.

By the way, I contacted Strato Support and this was their response (German):

Ihr Paket hat kein MX-Record. Damit Sie den Mail-Server von STRATO nutzen empfehle ich Ihnen einen A-Record anstatt den NS-Record zu nutzen. Fragen Sie bei Ihrem Anbieter ob Sie für Ihre Domain einen A-Record hinterlegen können.

Im folgenden Hilfe-Artikel erklären wir Ihnen wie Sie den A-Record eintragen können:
Einstellungen im Konfigurationsdialog A-Record | STRATO

Loosly translates to, my Strato Package doesn’t include MX-Record. I should contact [Netlify] to ask for an A-Record.

Honestly didn’t understand that.

Glad to help.