Client website is down suddenly

[LouieRichardson99]

Hey,

I’ve got a client who’ve I’ve recently started hosting their website on Netlify.

We had an issue with the email service so I changed their MX records earlier today so they can start receiving emails again to their custom email domain.

However, the site is down now and I have no clue why.
The URL is scribbleroomanimation.com

Could the changing of the MX records have taken the site down temporarily?

This is the error message:

Any help is much appreciated!

[gualter]

hi @LouieRichardson99

Did you changed the nameservers as well? I can see you have an active DNS Zone with us but the domains point elsewhere:

❯ host -t NS scribbleroomanimation.com
scribbleroomanimation.com name server ns-cloud-a2.googledomains.com.
scribbleroomanimation.com name server ns-cloud-a1.googledomains.com.
scribbleroomanimation.com name server ns-cloud-a4.googledomains.com.
scribbleroomanimation.com name server ns-cloud-a3.googledomains.com.

Maybe you changed that as well? You can either use your own registrar’s DNS management or delegate that to Netlify (which I’m inclined to believe you were doing)

[Support Guide] Compiled resources for production domains on Netlify and DNS settings -- start here!

Hi there! We know that using your own production domain (Example: http://somecooldomain.com) on a Netlify site can be a bit confusing at times. The good news is that our team has written an abundance of guides covering various questions regarding domains. This listing has all of our “best practice” guides about configuring and using Netlify DNS and production domains on our service, grouped by topic area. We have a few guides that cover multiple topic areas, so we have listed them under …

Hope this helps!

[LouieRichardson99]

Hi @gualter,

We changed the nameservers on Google Domains to the ones Netlify provided.

[gualter]

Maybe they haven’t fully propagated yet. For future reference, we have a guide that shows how to do this with zero downtime:

[Support Guide] How do I migrate a domain to Netlify DNS with zero downtime?

Last reviewed by Netlify Support - August, 2023 IMPORTANT UPDATE While many details in this support guide remain valuable information, the best guide for a zero downtime DNS migration can be found here: However, there is still great information below and our support team will continue to link people to sub-sections of this support guide when they are relevant to someone’s particular situation or question. What is this topic about? This topic covers copying your existing DNS records from you…

[LouieRichardson99]

Ahh so it looks like we weren’t using the name servers in our Google Domains!

If I switch to the Netlify name servers will the mail service go down?

[gualter]

depends if you have the proper TXT records in place on Netlify’s end. If you do, once you change and the new DNS nameservers are in place, it’ll start reading the same MX records so there shouldn’t be downtime!