Hey @Claudio,
This is something you’ll have to get internal IT support for, though I think your first guess was on the right track. You could try replicating internally both of the DNS records you set up at your DNS host (instead of just the one), so:
- an A record for bfna.org to our load balancer (104.198.14.52)
- CNAME for www.bfna.org to your Netlify site (bfna.netlify.app)
This seems to be a fairly common headache, so sharing this post in case it’s helpful:
While looking into this, I also noticed that your primary domain is bfna.org, with www.bfna.org redirecting to that. In order to get the most out of our CDN and for your visitors to get the best site performance, we recommend (though don’t require!) swapping those so that www.bfna.org is the primary domain. Here’s an article about why:
How to Set Up Netlify DNS - Custom Domains, CNAME, & Records
Hope this helps! Let us know if you’re able to resolve this or have follow-up questions.