This problem mostly impacts sites that make heavy use of code-splitting in their frontend and have visitors staying a long time. We even ran into it on app.netlify.com which is also running on Netlify.
I think why it happens is pretty clear from the thread.
There are a few ways this problem can be solved. These can be combined.
Enforce the usage of the currently loaded deploy when people load the page
If you want to make sure that on loading the entrypoint html site for your app, people will only access the files of a single specific deploy, it is best to use the unique deploy url.
This url will always point to the same set of files - remember: Netlify deploys are atomic.
You can automate this using the DEPLOY_URL environment variable in your build.
Depending on your build setup you should be able to inject a value from an environment variable.
Your final script tag might look like this after inserting the env var:
Prompt visitors to reload the page if your app was updated
Many larger apps sometimes give you a notification that you should reload the page to get a new version of an app. You could implement the same for your app.
You should be able find resources about how to enable a service worker for your app. If you only want to use the service worker for the notification and not for offline caching, you might need to update the settings to disable local caching.
This might be jumping to conclusions as we have been debugging on the other topic and already found issues there that could explain this. We will keep debugging in the other topic and we can post an update here if there is actually a cache issue.
I hear this a lot and in the majority of cases the person saying this is wrong. It is true that sometimes there are issues which are Netlify’s fault but this is the exception and not the rule.
However, just like with the person above, I’m happy to troubleshoot with you to prove what the root cause is. In all too many cases though, the issue is with the way the site is designed and has nothing at all to do with Netlify.
Looking at your site I see two things that jump out.
Now, whether or not those are the cause or not isn’t proven yet. Would you be willing to make a HAR recording of the issue and post it here?
If so, it will contain the information required to prove what the cause is.
You can post that information publicly or you can private message (PM) that to one of our support staff. I’ve confirmed that PMs are enabled for your forum login. Please keep in mind that only one person can see the PM and this will likely mean a slower reply than posting the information publicly. Please feel free to reply to however you prefer though.
Hi there, feels like I have a cache problem. I’ve updated the build and it was successfully deployed and published, the deploy preview shows correct website version, but the real website has the previous version still. I tried to use “clear cache and deploy site” feature, but the result was the same.
Hi, @Anton_Kuropiatnik. In order to troubleshoot we need to know how to find the incorrectly cached response.
In order to troubleshoot this, we need to be able to track the HTTP response with this issue. The fastest way to do this is to send us the x-nf-request-id header which we send with every HTTP response.
There more information about this header here:
If that header isn’t available for any reason, please send the information it replaces (or as many of these details as possible). Those details are:
the complete URL requested
the IP address for the system making the request
the IP address for the CDN node that responded
the day and time of the request (with the timezone the time is in)
If you send us that information we can research this to find out what happened.
Both of them are leading to different URLs - the target URL woodenshark.com(old version) and internal netlify url(correct updated version). I use cloudflare as a hosting option and purged its cache, but it had no effect. Woodenshark.com doesn’t have any x-nf-request-id response and the “last-modified” header refers to 2021 year, the x-nf-request-id of internal netlify url is: 01FZAW0WVPFDTRWXZP1HNGQX86
So it looks like the deploy wasn’t published though the netlify indicates that it was. I’ve cleared the browser cache, the cloudflare cache and it had no effect.
We are experiencing the same issue here as well. We are deploying from CLI and using the --alias flag to set different subdomains based on the branch. Actually this issue appeared a few days ago in our case, the dev-- subdomain never updates, however the random preview URL is updated fine. Here’s the id’s from the last deploy:
x-nf-request-id for dev--: 01FZG2BKFGT774W9DCMYDNQVDK
x-nf-request-id for random preview url: 01FZG2DDJS0EM0CR8JE24DXNQX
Also, any other additional alias subdomain updates normally, the only branch affected is dev. Furthermore, if I download the zip file it is updated as well.
Hi, @Anton_Kuropiatnik. Thank you for the follow-up and for confirming the issue was a local DNS issue. I would have asked you to check this if you had not already found it based on this:
Woodenshark.com doesn’t have any x-nf-request-id response and the “last-modified” header refers to 2021 year
The HTTP responses from Netlify will always have the x-nf-request-id HTTP response header. If you were getting a response without that header - that is the clue that is was not Netlify handling the response. The most common reason for that would be local DNS issues (which you already found and have fixed).
For you @webamboos, there is something different happening. The issue here is that using --alias does not make a branch deploy. There is an open feature request for --alias deploys to be treated as “real” branch deploys here (which is a public repo):
However, at this time, --alias do not work as branches. The --alias option makes a one-time alias musch like the deploy id URL. This is an example of the deploy id URL from above: https://6241fe19f00675008c2a3937--woodenshark.netlify.app/.
The alias works like the 6241fe19f00675008c2a3937 deploy id in the URL. It is a one-time pointer to a specific deploy and not a branch subdomain.
The URL you are using with dev-- is locked to the last deploy of that branch using the build & deploy at Netlify. Using --alias will never update that subdomain because --alias doesn’t make branch deploys.