Site: growchi.co.uk (Netlify site)
Domains: growchi.co.uk (apex) + www.growchi.co.uk (primary)
Issue:
www.growchi.co.uk works correctly over HTTPS. growchi.co.uk (apex) fails with ERR_SSL_PROTOCOL_ERROR, tested fresh/incognito across multiple networks. SSL/TLS certificate section in dashboard shows: “Certificate renewal incomplete: missing domains growchi.co.uk” — unchanged since May 14.
What I’ve already tried (all from your troubleshooting guide):
- Confirmed DNS points correctly to Netlify — single A record
@→75.2.60.5(originally had a second A record to99.83.190.102, which Let’s Debug flagged as giving inconsistent ACME validation results; removed it, Let’s Debug now reports clean results) - No CAA records present
- No domain forwarding/masking
- No third-party service (Cloudflare etc.) in front of the domain
- Flushed DNS cache via Google Public DNS’s cache flush tool
- Removed and re-added the domain in Netlify’s dashboard
- Clicked “Renew certificate” repeatedly over several days — no change to the “Updated” timestamp
DNS provider: GoDaddy (using GoDaddy nameservers, not Netlify DNS)
Domain verification now shows green/verified in the dashboard, matching www, but the certificate itself won’t renew for the apex. Would appreciate a support engineer taking a manual look — happy to provide any further diagnostics.