Hi @suryansh1885, we have responded to your ticket. Kindly respond to the ticket if the problem persists.
Hi it’s Peter, netlify has supended me from my free account for no reason. Could you please help me
Thank you for your follow-up, I got an mail from support and I replied, after that no response.
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Your Netlify Support case (1059554) has a new comment from Joshua T.. Reply to this email to keep the conversation going.
Hi,
Thank you for writing in.
The login for this email address was marked as a suspicious account by our automated systems.
Our system looks at multiple factors, such as your email, account age, and other signals, which together led to your account being flagged.
Would you please tell us more about the nature of the sites you are intending to upload to our service? What topics will they cover and who do you intend to read them?
Thank you. We will review your account further upon receiving your response.
Thank you @clarnx for your help in resolving this. I can confirm that I am now able to log in to my account successfully.
Hi @clarnx
Thank you for reactivating my account earlier.
new ticket number : #1060551
Unfortunately, the issue has returned. Initially, I was able to log in successfully, but while checking one of my projects and attempting to remove the connected repository, I was redirected to the login page.
Now I am no longer able to log in at all. I receive the following error:
“Authentication Error: Authenticating failed due to the following error: Your account has been suspended. Please contact support for assistance.”
It appears that my account has been suspended again automatically.
Could you please investigate what is causing the suspension to be reapplied? If this is an automated system or a false positive, I would appreciate it if the account could be permanently restored.
Please let me know if you need any additional information from me.
Thank you for your assistance.
Hi @adulusman, the reason there has been a slight delay in responding to your requests is that multiple tickets have been opened for the same issue. This makes it more difficult for us to track the case and respond as efficiently as possible.
I kindly recommend avoiding opening multiple tickets for the same issue. Keeping all updates within a single ticket helps ensure faster and more consistent handling.
You can keep replying to the ticket with the same issue. Kindly respond to the current ticket (#1060551)
That said, I’ve followed up on your current ticket (#1060551), and you should receive a response within the next few hours.
Thank you for the update.
I understand and apologize for opening multiple tickets. I will continue all communication under ticket #1060551 moving forward.
I appreciate your assistance and will wait for your response within the next few hours.
Hi @clarnx I have a similar issue for days now. I’ve submitted multiple tickets #1060832 and #1060398. Please help me resolve this as I have multiple active projects. Thanks!
Hi @minimalpops, thanks for reaching out. Kindly note that sending multiple tickets regarding the same issue makes it difficult to track and respond efficiently, causing a delay. I kindly ask that in the future you do not send multiple tickets regarding the same issue.
Please respond to ticket #1060398 as I have merged it with your other tickets.
That being said, I have followed up on the ticket #1060398. You should receive a response in a few hours.
hii..@clarnx
i am writing to request urgent assistance regarding my Netlify account. When attempting to access my site, I am encountering a “Something’s wrong” error message, which states that my account has been suspended.
I am not currently aware of any violations of the Terms of Service or outstanding billing issues i was in the middle of uploading new code to update your site., and I would appreciate your help in identifying the cause of this suspension so I can resolve it immediately.
Account Details:
- Support Reference: my ticket id is #1061558.
Please let me know if there are any specific steps I need to take to restore access to my account.
Thank you for your time and assistance.
Hi @RekhaSharma I followed up on your ticket and your issue has been resolved.
That sounds really frustrating, especially if you’ve been using the platform for many years. If there wasn’t any prior warning or explanation, it would be helpful for the support team to clarify the reason for the suspension and provide a path to resolve it. Hopefully they can review your account status soon and restore access if it was triggered by mistake. Wishing you a quick resolution.
Please @clarnx this is my token number #1065090
And my gmail :- vogueprints.in@gmail.com
I need it today
@clarnx i need it urgently token number :- #1065090 and Gmail :- vogueprints.in@gmail.com
It’s very urgent my account suspended without any reason please @clan help me please
Hi @Sneha_shri, I apologize for any inconveniences caused. Kindly create a support ticket if you have not done so already at Netlify Support
If you have already created a ticket, kindly provide the ticket number so that I can follow up.
Hi @vogueprints, your issue have been resolved.