Account related issue

Hi Netlify Team,

I’ve been trying to deploy a simple static HTML website (just index.html and an assets folder) using both the Netlify drop page and GitHub integration.

Despite following the correct steps, every deployment ends up as a Netlify Create Project, not as a Netlify Site. I’ve used Netlify multiple times, in incognito, even with a fresh account — but Netlify keeps creating “Projects” like jazzy-flan-afa069 instead of showing me a live .netlify.app link under the Sites dashboard.

Now I’m also getting this build error:

Build failed: found file owned by root

This is strange because I’m using Windows and didn’t use any elevated permissions to create or upload the files.

Here’s what I need help with:

  1. Please help me disable or reset Netlify Create so I can deploy using Netlify Sites (the classic method).
  2. Please help me resolve the file ownership error so I can build from my GitHub repo: https://github.com/Makaseb123/makaseb-site
  3. Enable a clean static deployment flow so I can connect my domain: www.makasebinvestments.com

My account email: mohammedmakaseb@gmail.com

Thanks in advance for your help — I’ve been working on this for days and would really appreciate a solution.

Sites have been renamed to projects. The functionality is all the same, the name is just different!

I’m seeing your site deployed successfully. If you have issues with a specific build, please provide those details.

Hi Netlify Team,

Thank you for your response. I understand that “Sites” are now referred to as “Projects” in the UI. However, I’m not referring to just a label change — I’m experiencing a functional issue that is preventing proper deployment.

Despite using Netlify and trying GitHub deployment (multiple times, even with a fresh account), Netlify keeps routing my deployments into Netlify Create instead of treating them as traditional static site projects.

Here’s what happens:

  • I upload a simple index.html and assets/ folder.
  • Netlify creates a project (like jazzy-flan-afa069), but I never receive a live .netlify.app URL that renders the site.
  • In many cases, the build fails due to file permission errors like:

pgsql

CopyEdit

Build failed: found file owned by root

I’m using Windows and haven’t used elevated privileges. This issue seems related to how Netlify Create handles builds, not the static file permissions themselves.

I believe my account is defaulting to Netlify Create, which is blocking me from deploying a standard static site — the very thing Netlify is best known for.

Can you please help with the following:

  1. Confirm if my account (mohammedmakaseb@gmail.com) is defaulting to Netlify Create
  2. Help me force deploy using static hosting (classic workflow) instead of Netlify Create
  3. Enable me to receive a working .netlify.app URL for my simple static site

Here’s my GitHub repo for reference:

I’ve tried this multiple times — even using a brand-new account — but the issue persists. I’m simply trying to deploy a traditional static HTML site with a custom domain.

Appreciate your help in resolving this so I can finally go live.

Best regards,
Mohammed

It’s not possible to “default to a Create project” as you say without first successfully deploying the site. Taking a look at the domain you mention, makasebinvestments.com, I’m seeing it successfully deployed here: timely-puffpuff-a34847.netlify.app.

In fact, I’m seeing several projects successfully deployed on your account in the last day. Please take a look at the project overview page to view those: Netlify

Hi Netlify Team,

Thank you for your response. I understand that several projects have been deployed and that www.makasebinvestments.com is pointing to timely-puffpuff-a34847.netlify.app.

However, the issue is not that a project is deployed — it’s that the correct version of our static site (with our intended design and content) has never successfully gone live.

I am trying to deploy a simple static HTML website containing:

  • index.html
  • An assets/ folder with a logo
  • Sections for Real Estate, Gold, Shipping, Energy
  • Ownership details for Sheikh Mohammed Bin Khalifa Al Thani
  • Contact information and branding content

But every time I try to deploy this version (either using app.netlify.com/drop or via GitHub), I am either:

  • Routed into Netlify Create (which is not meant for static HTML)
  • Or encountering build errors such as:

“found file owned by root”

My goal is very simple: I want this correct static site version to be shown at my domain:
:backhand_index_pointing_right: www.makasebinvestments.com

Here is the GitHub repository with the correct site content:
:backhand_index_pointing_right: GitHub - Makaseb123/makaseb-site

Can you please help me:

  1. Deploy this correct version of the site via your team, if possible
  2. Or confirm exactly how I can bypass Netlify Create and ensure that this specific site gets hosted on www.makasebinvestments.com

I would really appreciate your direct help in making this live. We’ve tried all available options on our side and would like to resolve this quickly.

Please provide a link to a build where you’re seeing the mentioned error.