Unable to Verify my Netlify Identity and reinstate my account

Hi, I was in the process of verifying my identity but I accidentally touched a button which tried to complete the process. Since then, when I click the link sent to my email to verify my identity, it says “We were unable to verify your identity and reinstate your Netlify account”. Kindly help, my email is (support@softwrk.co.uk)

Hi a verification link has been sent. Please check your spam if you don’t see this in your inbox.