I would like my new app aiu-portal.netlify.app (for user XYZZY [let me know whether this is required info]) to get DNS record as for app pru-portal.netlify.app (for user FOOBAR [let me know whether this is required info]).
The domains for pru-portal.netlify.app have custom entries for
ansperformance.eu the primary domain with Netlify DNS
www.ansperformance.eu as the redirecto to primary, as well under Netlify DNS
When I try to set similar custom domains in the aiu-portla,netlify.app I am told the entry ansperformance.eu is alredy managed by another / Netlify DNS.
Even if I delete the custom entries in pru-portal.netlify.app I am still not able to add them on the aiu-portal.netlify.app side.
Any hints at how I can solve the issue?
Thanks a lot in advance for any
PS: I am managing both XYZZY and FOOBAR
March 21, 2023, 10:00am
Thanks for reaching out!
If I’m understanding correctly, you want to use the domain
ansperformance.eu and subdomain
www.ansperformance.eu on site
aiu-portal instead of where they are currently assigned on site
If so, then you would need to delete the domains from here:
And also remove the DNS Zone from here:
After they are removed, you would be able to add the domains to site
Let us know if you have any questions.
Thanks for reaching out.
What you suggested is exactly what I tried but it did not succeed…
on the new app side it was still claiming the DNS entry was managed externally of by Netlify DNS
March 24, 2023, 4:09am
@espinielli. You have two teams. One is using the same email address as being used for this support forum and a second team is using a different email address where the site aiu-portal is found.
If you log into the account using the same email address as the forum account, you can delete the DNS zone here:
However, if you don’t have access to that email address anymore, you can also use this process below to verify DNS control and we can delete the DNS zone for you:
Last Reviewed by Netlify Support Staff: Feb 2022
Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site?
Read on! This is easy to fix.
This occurs when you are trying to add a production domain that already exist on Netlify under a different account.
Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for …
Please let us know if there are any questions or if you create the DNS verification record.
It looks like there is some caching going on on Netlify side, because
I deleted the DNS records for pru-portal.netlify.app (account 1)
tried to add the domain just released without success in aiu-portal.netlify.app (account 2)
At 2. I am told that the DNS record is still held by Netlify DNS.
Could you let me know whether this is plausible?
The solution was the kind transfer by the support Team: THANK YOU!