[Support Guide] Troubleshooting SSL certificate errors

If you can add the www subdomain to your Google site, why can’t you add the apex as well?

My site doesn’t want to connect to the SSL. My domain name is www.stilry.com / stilry.com


and I’d upload my own SSL, but Namecheap doesn’t want to show me the private key or anything like that.

@AveryDoesMagic

Your DNS is not pointing to Netlify:

dig A +short @8.8.8.8 stilry.com
dig CNAME +short @8.8.8.8 www.stilry.com

Hi @Melvin

I checked through all the guide here and I can see that my domain is pointing to Netlify DNS.

However, https is not provision as Waiting for DNS propagation keeps spinning and it over 48 hours.

The domain name is ldtsolutions.com.vn

I look forward hearing from you soon.

Cheers,

Hi @long1211,

Thanks for reaching out! Sorry about the issue.

I was able to (on our end) click the verify dns configuration button and the SSL Certificate has now been successfully provisioned. You should be all set. Let us know if you have any issues.

Thanks very much <3
Have a nice day

Hi,
I’m facing the same issue of the SSL not being provisioned, and I went through the checklist without issues.
The domain is: victorrahola.cat, associated to victorrahola-web.netlify.app
Thank you!

Hi @marnau,

Thanks for reaching out! Sorry about the issue. I’ve checked your DNS configuration and it looked good, so on my end I “pressed” the Verify DNS Configuration button that was located here (note it’s no longer visible as the SSL Certificate has been provisoned), and the SSL Certificate has been provisioned. You should be all set.