[ Support Guide] How to use the API to increase your site's build time limit

SamO · October 23, 2023, 12:18pm

Hi, thanks for writing back in. I have increased your build timeout to 45 minutes. Please re-deploy to see this take effect.

carlosdelaflor · October 28, 2023, 5:43pm

hi guys, im getting the same message when running the updateSite CLI command (JSONHTTPError: Unprocessable Entity), i’ve updated my billing account information but still i’m not able to run the command using the same syntax as described previously, i’ve runned it using batch and windows cmd app.

netlify api updateSite --data ‘{ “site_id”: “cf19c04d-8d33-4356-91ed-6f082b8d2b51”, “body”: { “build_timelimit”: 1800 } }’

carlosdelaflor · October 28, 2023, 5:44pm

Hi, im getting the same problem even after i’ve updated my billing information.

luke · October 30, 2023, 6:45pm

Hi, @carlosdelaflor. I believe the attempt to update the billing information was not successful.

There is no billing information present for your account here:

https://app.netlify.com/account/billing/general

Please make certain there is a valid payment method on file there and then attempt the API call again. If it still doesn’t work with a payment method on file, please let us know.

carlosdelaflor · November 5, 2023, 4:39am

hi Luke, i removed the Credit card info because it was not working, i’ve retry again today, placing a valid credit card information and still i’m not able to run the command.

$ netlify api updateSite --data ‘{ “site_id”: “cf19c04d-8d33-4356-91ed-6f082b8d2b51”, “body”: { “build_timelimit”: 3000 } }’
» JSONHTTPError: Unprocessable Entity

carlosdelaflor · November 6, 2023, 5:29pm

Hi @luke, i’ve added new billing info but still im not able to run the command, could you run the updateSite command for me? want to update the build time parameter to “build_timelimit”: 3600, thanks in advance.

netlify api updateSite --data ‘{ “site_id”: “cf19c04d-8d33-4356-91ed-6f082b8d2b51”, “body”: { “build_timelimit”: 3600 } }’

carlosdelaflor · November 6, 2023, 10:26pm

Hi guys, ive updraded to PRO plan and still getting the same error, am i using a wrong syntax?

hrishikesh · November 7, 2023, 4:58pm

As mentioned before, timeouts above 1800 cannot be set by the user.

afl · November 16, 2023, 8:58pm

Hi! Sorry to bother y’all, but my build seems to be timing out after just 3 minutes? Building locally works fine. Site id: a08c4c15-faa2-40bc-88e2-29369c6c678a

Any help is much appreciated!

SamO · November 16, 2023, 9:18pm

Hi @afl ,

We can definitely bump your build timeout, but you’ll need to be on the Pro tier for us to make that change - that’s a requirement that applies to everyone who wants a bigger timeout. You can upgrade to Pro easily through the Netlify UI dashboard.

If you let us know when you have upgraded, we can change the settings for you!

ardiewen · November 22, 2023, 10:43pm

Hi there, can I get my build time inceased to 60mins (3600) for the following site IDs:

e67b8f37-7305-42fb-af75-ae094afc09ad
7fc2e424-56de-472d-b238-0a494b42d534

It doesn’t appear that it is possible for me to self serve this via the updateSite API call.

Thanks,

elden · November 23, 2023, 10:39pm

Hi @ardiewen

It looks like you also submitted a help desk ticket about this. We’ll continue to work with you via the ticket.

pumasemj · December 17, 2023, 3:11am

hi @elden or @luke can also modify my site build time to 1 hour for this site ID: 1e409fda-7551-4425-8217-16e59599230a

Regards

hrishikesh · December 17, 2023, 12:06pm

This is done. Please re-deploy.

pumasemj · December 18, 2023, 5:41pm

Hi , I guess is not applied yet because I’m still getting a failure after 15m , can you double check?

sid.mann · December 18, 2023, 6:09pm

@pumasemj Your build did not time out, but failed within 15 minutes due to a different error

pumasemj · December 18, 2023, 10:55pm

@sid.mann really? I thought the problem was due to build time because on local it takes like 20 minutes, so how can I get more details about the build because so far all the details about the issue are what I put in the screenshot.

luke · December 19, 2023, 7:23pm

Hi, @pumasemj. The one way to get more information would be to add additional logging to the build code. You might also run a profiler during the build and then send the profiler logs somewhere for viewing (or dump them to the build logs if they are small enough to do so).

pumasemj · December 19, 2023, 7:27pm

ok I’ve created new thread

generativjs · December 28, 2023, 2:36pm

Hi, can you please set the timeout for site id 22ce3d55-91d0-4ee7-98cb-5c68f28ac595 to 60 minutes?

Thank you