Retry: “domain_aliases is owned by another account”

Support
1

I’ll try to submit a new support ticket through this topic because I’m still receiving the error message.

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IDK if that rendered

Netlify Support Email

Re: “domain_aliases is owned by another account” [#1036038]

Netlify Support help@support.netlify.com

Your case with Netlify Support (1036038) has a new response, included below. If you have any follow-up questions or comments, please reply to this email.

Hi,

Thanks for writing in.

It does appear that domain name is already linked to another site or Netlify account. There are two ways to resolve this.

First, if you have access to the Netlify account or site where this domain is already being used, please delete the other site or domain configuration there first (or ask that account owner to do so).

Once any DNS zones and site configurations for this domain are removed from the existing account, it will be possible to add it to your account.
​

Second, if you don’t have access to the other site or team settings, our Support team can remove the link between this domain name and the other Netlify site/team - provided you can verify ownership or control of the domain.
​​
We have a guide in our Support Forums that explains how to create the verification record here:

https://community.netlify.com/t/support-guide-verifying-domain-ownership-for-netlify-custom-domain/13765

  1. Go to do your domain host (Bluehost, Gandi, Google, etc.)

  2. Add a TXT record with the following characteristics:

    • Name: verified-for-netlify(some DNS hosts will want the dot at the end, so try creating the record both with and without it if the first attempt doesn’t work)

    • TTL: default

    • Text/Value: 1036038

If the verification TXT record is created, our support team will be happy to delete the configurations for this domain from the other account.

Thank you, and please let us know if there are any questions.

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Need help? Reply to this email or visit netlify.com/support.