THE PAST
I have a domain registered on Namescheap.
It has its nameservers changed to A2 Hosting because that is where my current website and email are hosted.
I have now deployed a new website to Netlify via GitHub, and all good.
GOAL
Now, I need my domain to be pointing to my new site on Netlify while retaining my email service with A2 Hosting.
STEPS TO SOLVE
I am referring to this page and hope it’s the right one:
I have clicked on Awaiting DNS and it has given me 4 DNS to update. But they seem to be the changes to be made on the domain itself (at Namescheap) but that would impact my emails on A2H. What I think I need to do is point the domain to Netlify via A2H, meaning I will need the A and CNAME records. Am I right? How do I get these details then?
Choosing the Update DNS option is what you do when you want to delegate control of DNS to Netlify.
Awaiting External DNS means either you have not configured the DNS records correctly as outlined in the documentation you have linked or the changes have not propagated yet.
Changing DNS from Namecheap DNS to Netlify DNS won’t impact your email if done correctly. See the following support guide
I removed it and it has reverted to its original status.
The only next step I have is: ADD DOMAIN.
I clicked it and added my domain.
I got the message: Good news! “mysite. com” is already on Netlify DNS, so you can add your domain.
When I click on “Add Domain” again, I get the old situation of “Awaiting External DNS”
I went through the 2nd documentation and I think its asking you to copy over all the DNS setup on the external hosting provider (A2 H in my case) and copy that over to Netflify DNS setup?
If you want things like mail to continue working without interruption then yes, you need to copy those records to Netlify prior to changing name servers.
Thank you!
Out of curiosity and for my learning - how will you troubleshoot knowing a domain? You would need access to my Netlify account to see all setups etc.