Hi, @TheCryptovist. In order to troubleshoot, our support team needs to know which site you are asking about. There is more information about this here:
If you upgrade to a Pro plan or higher, we will troubleshoot any and all issues privately in the helpdesk. For Starter plan teams, we do our troubleshooting here so that everyone can benefit from what is learned. Note, for Starter plan teams we still troubleshooting any login or billing issue privately in the helpdesk. Beside those exceptions, all other troubleshooting for Starter plan teams is done here.
Note, if you do upgrade to Pro, we can help troubleshoot Netlify itself but we don’t troubleshoot the code that you write. The code written by you or someone else is not covered by the scope of our support.
Now, other people here on the forum might be able to help troubleshoot the code you write and questions about that code are welcome here. It is just that our support team only has resources to troubleshoot Netlify’s code and I want to be clear about that before you upgrade.
If you want to share the link to your site here or if there are other questions about Netlify, please reply here anytime.