Hi, @Titus_Roby_Kariyampa. We’ve replied to the support tickets (as there were multiple) opened about this. Please reply there if there are other questions or concerns.
Also, Could you also let us know, how the entire DNS Records got wiped off ??
I was lucky coz i had a backup of the DNS Records - I had to manually input it one after the one,
We would like to know the reason why that wasn’t restored.
Our leadership was quite disappointed at this.
We have resolved this in the Help Desk. We do kindly ask that your team opens one ticket next time, as there were more than several across various members of your team. This makes it challenging to troubleshoot with all the confusion. Thank you for understanding!
Hi @charlottechhum
I understand, there were multiple tickets open.
Could you also let us know, how the entire DNS Records got wiped off ??
I was lucky coz i had a backup of the DNS Records - I had to manually input it one after the one,
We would like to know the reason why that wasn’t restored.
I understand there was a mistake from our end due to payment related. But once its rectified, It should all be restored to its original state with all the DNS Records restored. Unfortunately that was not the case. Its a bit weird way of doing business. Else it should be stated somewhere in the website that “Hey, FYI, if you do not pay, we might completely wipe your DNS records off.”
I totally acknowledge non-payment is attributed coz our company was recently acquired by another company. So payments etc are moved to a new division. We acknowledged and addressed the same.
But once its done, it should be restored to its original state with all things intact else the trust will be lost.
