Pola
September 17, 2023, 10:53am
1
Hello, my TLS/SSL certificate expired two days ago as I couldn’t renew it in time. The netlify domain of my site is papercuts.netlify.app.
I would appreciate any help!
**papercuts.ml doesn't appear to be served by Netlify**
We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved. Check our [troubleshooting guide](https://docs.netlify.com/domains-https/troubleshooting-tips/#certificates-and-https) for more information on how to fix the problem, and then renew the certificate.
Melvin
September 17, 2023, 11:01am
2
Hi @Pola ,
Thanks for reaching out!
I do see you have a DNS Zone setup here:
However, it appears that the DNS Zone is inactive:
dig papercuts.ml NS +trace | tail -n 6
ml. 86400 IN RRSIG NSEC 8 1 86400 20230930050000 20230917040000 11019 . CVXcORQB+F/bsdrVCKNAyhego3rtCFu01Cc+94GMtNTP3/w+BjY/nmjK EZUZ4H6zTrd1a9AIBEoTadKicJcdw+ANpy7jiBSWN2QnlqLd187YDSUF zpu92Fso4Uy7FV+xKjyreziCVMlsZejcIYFC0L0+GMvidavNHifj8HJi /nXtTZQghbUMEwDgLKm/WrV7PEJR/fChtYuEmAEZ4IpVl0iOgCa3mkVD 9smqegvcEts2TAIJ++3sCkC/0P64BJp03FL4uGnAfMRFeMLRdaNGAc+t CtkoYfhJsnCVEo6uSoXFRwOQcEpWoZNzlb+nrT21ZR96O2Ux62BM6RLU H7unGw==
;; Received 571 bytes from 2001:500:12::d0d#53(g.root-servers.net) in 65 ms
ml. 7200 IN SOA ns1.nic.ml. supports.gouv.ml. 2023091710 21600 3600 1209600 86400
;; Received 99 bytes from 2001:43f8:120::37#53(d.nic.ml) in 259 ms
The last line, Received 99 bytes
, shows the name server that answered the above query is d.nic.ml
and not a Netlify name server mentioned here . This is mentioned in our Support Guide: How to detect and fix inactive Netlify DNS zones .
This section describes how to check for the inactive DNS Zone:
Last reviewed by Netlify Support - August, 2023
What is an “inactive Netlify DNS zone”?
First, it would help to define the term “DNS zone”. Quoting wikipedia , it says:
A DNS zone is any distinct, contiguous portion of the domain name space in the Domain Name System (DNS) for which administrative responsibility has been delegated to a single manager.
To paraphrase, a DNS zone is a collection of all the DNS records for a production domain. When you add production domains to Netlify DNS we c…
This section describes how to fix an inactive DNS Zone:
Last reviewed by Netlify Support - August, 2023
What is an “inactive Netlify DNS zone”?
First, it would help to define the term “DNS zone”. Quoting wikipedia , it says:
A DNS zone is any distinct, contiguous portion of the domain name space in the Domain Name System (DNS) for which administrative responsibility has been delegated to a single manager.
To paraphrase, a DNS zone is a collection of all the DNS records for a production domain. When you add production domains to Netlify DNS we c…
Let us know if you have any questions.