I've been billed $46.25 USD for what should be a $19.00 USD online form charge

Can someone please help? Last month I was billed $36.16 USD for what should have been a $19.00 USD charge for Forms Level 1. While that was resolved and the prorated amount reimbursed, now this month I have been billed $46.25 USD (double proration) for what should have been a singular $19.00 charge. (Invoice No.: INV04841334)

Kind regards,

Richard

Hi :wave:t6:, thanks for reaching out. It looks like our team resolved this issue in our helpdesk this morning. Please refer to ticket #211794.

Essentially, we refunded the entire charge to the original payment method.