Form submissions not appearing on dashboard, neither Spam or Unfiltered

Support
1

Hello all,

I am having some trouble with my deployed site. I can see my form in the dashboard, but no responses to it are coming through. I’ve gone through the troubleshooting tips but I don’t think I missed anything, and it still won’t send them to the UI

The live site is here: PORTFOLIO
and the repo: - contact.astro is my file with the form

2

Hi @Swamptiger24,

Thanks for reaching out!

Going through the repo, and comparing it to Netlify’s Astro Template’s form, it looks like the action="/". Does adding the action resolve the issue?

3

No difference :frowning:
It is live with that change, if curious

6

Hi @Swamptiger24,

Thank you for trying out the change.

The Support team has looked over the repo and we recommend removing or commenting out the JavaScript code here. We believe that code is preventing the form from being submitted.

Let us know if you continue to have issues.

7

Thanks @Melvin, I’ve deployed again with the whole script commented out. It definitely submits and redirects to the home page, but still nothing coming through to the UI.

At this point I myself am out of ideas.

8

Hi @Swamptiger24,

Thanks for the follow-up. I just tested out the contact form with a test submission and do see that the submission was successful and shows in the Netlify UI. Could you confirm if it’s working for you now?

1 Like
9

Thanks @Melvin, can confirm, I got your three submissions, one went to spam and two came through normally. I just made sure to test on my end and now they appear.

I have to ask, was it just a time thing? Not sure why it works all of a sudden vs a few mins after build, haha

Appreciate the continued support however!

10

Hi @Swamptiger24,

Unfortunately, I’m not sure why it is working now and wasn’t after you made the change. There’s been no changes on our end with regard to Forms.

Glad to hear that it’s working. Hope you have a great day!