Error in DNS setup

In “Set up Netlify DNS for your domain”, first step “Add the domain to Netlify”, when I click the “Verify” button, I keep getting this error message: “dns_api [my site name]: 403 - failed to update view digest: unauthorized: FQDN is used by multiple zones on the same view, or there is a child/parent zone owned by a different org”.

I do not know how to proceed from here.

Please help.

Hi there! We’ve created this DNS Quickstart guide for this very purpose - to get you up and running as quickly as possible.

Please take a look. Additionally, we have this Support Guide too that outlines all of our DNS resources. Lastly, there are tons of DNS questions you can access through our search!

If your problem still persists after reading through all relevant guides, please share your account name, the domain you are trying to add to netlify, and any relevant screenshots. thanks!

getting this error while adding custom domain.

account name: actressgumtha
domain trying to add:

how to solve this problem ?


That error is coming from NS1 (our DNS provider). You would have to contact them to resolve the issue, or use External DNS.

how to contact your DNS provider ?

Hi @reelsjolly,

Thank you for the follow-up. You can follow this Support Guide on contacting NS1:

Let us know if you have any questions.